PRE-ENDORSEMENT WEBSITE

COMPLIANCE REQUIREMENTS

Website Location Suggestions

Has your Web developer been informed of the changes?

Date Website Updated? (yes/no)

Date agreed to do amendment

(must be within 30 days from being endorsed)

W3 – As you are a limited company you will need to ensure the following information is displayed

Registered Address:   

Company No:   

Registered in: England and Wales or Scotland. 

VAT reg no: (if applicable) 

Footer

or

Contact Page

W14 – USE OF SUBCONTRACTORS

Consumers like to know if you use subcontractors.  It is worthwhile to add a comment to make this clear.  Below are some ideas of wordings you can use.

We may use Subcontractors for specific aspects of the work to be completed

We use Subcontractors

All our staff are direct Employees (if appropriate)

About Us

Post Endorsement Website actions for awareness

These actions will be applicable if and when you are successfully endorsed.

You will need to complete these within 30 days of your endorsement date.

LOGO USE – Please do not use our logo until your endorsement has been approved.

We will provide you with the Which? Trusted Traders ‘logo’ to put on your website and guidance on how it can be used.

This will be sent to you if and when you become successfully endorsed and as stated in your agreement with us, this must be hyperlinked to your Which? Trusted Trader profile. We will provide you with the URL to hyperlink your page once you are endorsed.

W17 – COMPLAINT PROCEDURE AND ALTERNATIVE DISPUTE RESOLUTION

The wording below must be on your website if and when you are successfully endorsed as your customers will have access to the Alternative Dispute resolution service.  The text below will be sent to you when you become endorsed to add to your website.

Where Windows and Doors (FENSA regulated)  are installed you may wish to use the industry ADR provider of choice.

COMPLAINTS POLICY

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.  To ensure the business is able to put things right as soon as possible, please read our complaints procedure below.  The business will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.

Our Procedure

Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Which?’s dispute resolution Provider for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 02922670040.

*please request proof of receipt if posting

Widget Benefit – Advisory

We will provide you with a ‘widget’ to put on your website once you are successfully endorsed.

The ‘widget’ will show your live review rating score and provide a link to where customers can leave you a review and see your profile page details, which is a massive benefit to your business. The coding for this will be sent to you when you become endorsed.

You can add this widget to your website as soon as your endorsement has been approved, but this will not affect your endorsement status.

LINKS TO OTHER SITES – Advisory

Remember you can add links to other sites for customers to see reviews, membership details etc.

SECURITY/PRIVACY POLICY – Advisory

Your site must be compliant with GDPR requirements if you ask customers to contact you through your site.  Your site needs to be secure and include statements about use of customers details.  Your website developer can assist with this or if you update the site yourself you will need to review the GDPR online compliance terms.

Your site should also include Privacy Policy details.